[Rhodes22-list] Icom GP360

[Hank]

I have an ICOM GP360 and yes I did have the firmware issue.  Now, my
unit is well out of warranty and Icom still made the fix and returned
the unit 5 days after I shipped it.  I'd say that their customer
service was pretty good.  They were well within their rights to charge
me for the repair and the return shipment.  They will get my business
from now on.

Hank


On Fri, 05 Nov 2004 10:57:06 -0500, Robert Skinner
<robert at squirrelhaven.com> wrote:
> 
> Per BoatUS (Volume IX, November 2004, page 41), every
> Icom GP360 chart plotter has defective firmware.
> 
> Bummer, but programming errors do happen.
> 
> Word is that Icom will replace the firmware at the
> factory.  So far, so good.
> 
> Icom spokesman: "It's our policy that customers pay to
> ship their equipment for repairs and we pay to ship it
> back."
> 
> Wait a minute!  "Customers pay?"  Just who screwed up
> here?
> 
> Any chance you'd rethink this policy in this case?
> 
> --
> Robert Skinner
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