[Rhodes22-list] Test - Comcast 'explanation'

[Jim Connolly]

To the technical minded on the list:  

The attached explanation from comcast requires me to see things that I
cannot.  If anyone has received bounce messages from Comcast intended for
me, can you send them to me offline so I can continue to troubleshoot.

I sent this to MJM, but he is either up to his ??? in work, or maybe (like
some) winter vacationing.

I think MJM is still listmaster, but I recall the transition was supposed to
be seamless, so maybe he is not.  If there is a new list master, please
contact me.

Thanks

Jim Connolly

-----Original Message-----
From: Comcast Boston [mailto:ecareonline_bos at cable.comcast.com]
Sent: Sunday, February 17, 2008 12:25 PM
To: James Connolly
Subject: Re: Web Form Submission: E-mail/Can not receive E-Mail/Other
(KMM29744958V69082L0KM)

Dear James Connolly,

Thank you for taking the time to write us.

You may want to check if the emails are bouncing back to the mailing list
server. Comcast is aggressive about protecting its subscribers from unwanted
and unauthorized emails.  In keeping with industry standards and best
practices messages to our domain are rejected based on specific criteria.
If you are attempting to send emails to legitimate recipients in the
Comcast.net domain, and receive an error message there are 3 likely reasons:

1.  Your mail server has been identified as a source of Spam.  Our mail
filters have been updated to reject all mail from your server until the
administrator of your mail server contacts us to request the server be
removed.

2.  The source of your message has a dynamic email address.  Any attempt to
email into the Comcast domain directly from a mail server on a
Dynamic/Residential IP address will be rejected. 

3.  Your mail server has an invalid rDNS value.  What this means is that our
mail filters authenticate each message by checking the rDNS value to ensure
its' a legitimate domain and yours was not.

*Please note that only the administrators of an email domain can request
that their server be removed from our block list, so you must contact them
with this information.  We cannot accept requests from individual domain
users.

The error or "bounce" message you receive will indicate which reason the
message was rejected.  You will either be given the address to request
Blacklist removal or you will be directed to our rDNS FAQ page.

If your Bounce message contains the error code BL001, please visit:
http://www.comcast.net/help/faq/index.jsp?faq=SecurityMail_Policy18625
 
If your Bounce message contains the error code BL002 please visit:
http://www.comcast.net/help/faq/index.jsp?faq=SecurityMail_Policy18626

If your Bounce message contains the error code BL003 please visit:
http://www.comcast.net/help/faq/index.jsp?faq=SecurityMail_Policy18627

If your Bounce message contains the error code BL004 please visit:
http://www.comcast.net/help/faq/index.jsp?faq=SecurityMail_Policy18628

If you need information on the rDNS block, please visit:
http://www.comcast.net/help/faq/index.jsp?faq=Email118405

If a domain administrator feels that their IP range has been blocked in
error or they would like information on the steps required to be removed
from our block list, they can contact us using the template on this 
page:   http://www.comcastsupport.com/rbl

If you need assistance setting up email through your ISP's mail servers
please visit their support pages or contact their support group. 



Thank you for the opportunity to assist you.  If you need further assistance
with any of your Comcast services please reply to this email and we will be
happy to assist you.  Thank you again for choosing Comcast we appreciate
your business.  To visit our local support page including links to contact
us via Live Chat, as well as many downloadable forms, and FAQ pages, please
visit:  http://www.comcast.com/nesupport/
 
Did you know that Comcast offers its customers a variety of free benefits?
These include McAfee Antivirus, Firewall and Privacy software as well the
Comcast tool bar that lets you take Comcast.net with you while you surf, and
the Desktop Doctor to help you restore lost settings...plus much more,
please visit http://www.comcast.net/downloads/ to see all of the extras that
we provide.

Sincerely,
Adam 

Comcast Electronic Customer Care - New England

Thank you for making Comcast a part of your day.

You can email us anytime by replying to this email or by clicking the
"Contact Comcast" link found on the bottom of all www.Comcast.net and
www.Comcast.com webpages.  Our Electronic Customer Support teams are
available to assist you 24 hours a day 7 days a week.
  
**************************************************

The response contained in this message is intended for the addressee only
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campaigns or other factors.  If you are not the intended recipient of this
response, please delete this message. Any unauthorized use or dissemination
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**************************************************




Original Message Follows:
-------------------------

The following information was submitted from the Comcast Web site:
Name: James Connolly
Problem: E-mail/Can not receive E-Mail/Other
Address: 152 Flagg Hill Rd
City: Boxborough
State: MA
Zip: 01719
Home Phone: 9782644514
Email: jbconnolly at comcast.net
Re: Web Form Submission: E-mail/Can not receive E-Mail/Other
Browser: Netscape
OS: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1)
-
Comments:
I am not reciving email from an email list I have been on for 5 years.  
I can post to the list, but do not get a copy back.  I can view an online
archive that shows I am missing about 20+ emails since Friday.  I can send
and recieve test emails fine.  Some others on the list are on Comcast, and
no one else has complained that I can see.  Emails are not shown on Outlook,
or on Comcast webmail.
I asked the list master for help.  Logically, either he or Comcast is
blocking something.
Please advise ASAP.
IPAddress:
24.62.234.218