[Rhodes22-list] Now Comes General Boats And
Mary Lou Troy
mtroy at atlanticbb.net
Thu Aug 6 08:56:39 EDT 2009
Sounds like rather than a percent of the purchase price, Stan ought
to be charging a flat fee for the customer support package - or maybe
a higher fee depending on the age of the boats :-)
Mary Lou
1991 R22 Fretless
Rock Hall, MD
At 11:57 PM 8/5/2009, you wrote:
>Todd,
>
>Do you remember all of those worthless Rhodes 22 that Stan has advised
>people not to buy? Now, you have created a great market for these project
>boats! Buy a "junk" R22 for next to nothing, pay 5% of the purchase price
>and voila you have insider Lo/Ro support for a song! What a deal! Let's
>see ... what's on CraigsList today ...
>
>Mike
>s/v Shanghaid'd Summer ('81)
> Nissequogue River, NY
>
>From: "Todd Tavares" Wednesday, August 05, 2009 10:26 PM
>Stan,
>
>I am in full support of your Loyalty/Royalty program; with one
>change. If we direct you to, promulgate, provide, or otherwise give you
>information which you use to secure a viable hull for recycle, you pay us
>a finder's fee. I will waive all past fees owed to me should this
>amendment be adopted.
>
>I paid $315.00 US dollars for my Rhodes 22. My check (on behalf of
>the previous owner/seller) for $15.75 will be in the mail soon. I am
>proud to now be a loyal insider, entitled to all of the perks, answers to
>all of my technical questions, and access to all of the unique parts and
>services General Boats provides,-- for myself and all future owners who
>choose to continue the program.
>
>Thank You Very Much,
>
>Todd T.
>
>
> ----- Original Message -----
> From: Rick
> To: "The Rhodes 22 Email List"
> Subject: Re: [Rhodes22-list] Now Comes General Boats And
> Date: Wed, 5 Aug 2009 18:59:40 -0400
>
>
> Stan,
>
> Mike has the right idea. You are not a government that can tax
> transactions. Despite the many well intentioned members of this list
> who
> have pledged their loyalty, they don't truly represent your actual
> wild and
> woolly customer base.
>
> You are a business that has to sell something. If you don't think the
> "free" advice you currently dispense does not generate sufficient
> parts and
> boat sales, then you should think about selling the advice. A
> subscription
> service that Mike suggests is common in the software business,
> although
> product upgrades are usually included as well. Few people think they
> will
> really need advice when they part with their money.
>
> Have you ever thought of extending your customer base for parts
> beyond R22
> owners? Your power motor mount and IMF are two products you could
> fabricate
> for other boat models.
>
> Rick
>
> On Wed, Aug 5, 2009 at 4:26 PM, Michael D. Weisner wrote:
>
> > Stan,
> >
> > OK. Now for those of us who purchased new boats directly from GBI.
> I want
> > my numbered "Original Owner Certificate" - just kidding.
> >
> > I think that the LoRo should come from the buyer, since the seller
> has no
> > real incentive to pay and probably will not. The buyer, on the
> other hand,
> > buys into value appreciation and support.
> >
> > Why can't you simply sell a "Customer Support Agreement" that
> defines the
> > level of support (Bronze, Silver or Gold) and/or parts and services
> > discount
> > that is purchased. This is being done in many industries and
> achieves
> > similar results. Most of these agreements are transferrable to new
> owners
> > for a small fee thus enhancing the value of the item. This sounds
> much
> > easier to administer and palatable to a new owner. "Hello, GBI
> support.
> > May I please have your support agreement number. You don't have
> one, may I
> > please have your Visa card number ..."
> >
> > Mike
> > s/v Shanghai'd Summer ('81)
> > Nissequogue River, NY
> >
> > From: "stan" Wednesday, August 05, 2009 4:02 PM
> > > relax guys
> > >
> > > This was not then, and is not yet, a formalized program - it is
> in the
> > > thinking and testing stage where results are beginning to lead to
> a
> > > solution
> > > based on a numbered LoRo certificate that a participating seller
> will
> > pass
> > > along with their boat. Since most buyers somehow come in contact
> with us
> > > before buying a private sale used boat, they will be made aware
> of the
> > > program and ask (or not ask) the seller for this certificate when
> they
> > buy
> > > that boat. The seller that can include the certificate along with
> the
> > > title papers, will have a great selling advantage. The seller who
> opts
> > to
> > > not go with the program would not be able to give the buyer the
> > > certificate
> > > and the buyer hopefully will pass on buying that boat. If the
> buyer does
> > > decides to buy a boat where the seller can not include the
> numbered
> > > certificate, the buyer will be doing so knowing that they have to
> move to
> > > the end of the line if they ever have to have any future dealings
> with
> > GB.
> > >
> > > What we are open to now, from our thoughtful Rhodies is their
> take on
> > this
> > > gelling.
> > >
> > > ss
> > >
> > > ----- Original Message -----
> > > From: "David Culp"
> > > To:
> > > Sent: Wednesday, August 05, 2009 3:16 PM
> > > Subject: Re: [Rhodes22-list] Now Comes General Boats And
> > >
> > >
> > >> Stan:
> > >>
> > >> Thank you for your long post in explanation of Loyalty/Royalty
> which I
> > am
> > >> going to abbreviate with the term "LoRo for future reference. I
> concur
> > >> with
> > >> Cowie in that your post should be added as a section to the GBI
> website
> > >> perhaps after a little editing. The reason for this is that as a
> > >> prospective owner and buyer, I did not become aware of it until
> after
> > >> purchasing the boat and joining the list. As a new buyer, I was
> a
> > little
> > >> taken aback by facing yet another fee which was nearly as much
> as the
> > >> sales
> > >> tax that I paid the State of Texas for the boat. And as you will
> > recall,
> > >> I
> > >> was rather defensive about it at the time. By putting this
> information
> > >> upfront on the website, it can become a part of the negotiation
> between
> > >> buyer and seller on a used boat. I doubt seriously that the
> seller of
> > my
> > >> boat paid any Lo/Ro fees. I have paid only $ 200.00 toward the
> buyer
> > >> LoRo
> > >> because it caught me by surprise and frankly, these boats ain't
> cheap...
> > >> I
> > >> spent my budget and then some.
> > >>
> > >> Had I known that LoRo was going to be an issue... It would have
> been
> > >> brought
> > >> up during the negotiation for the boat. Of course, a buyer can
> never
> > >> insure
> > >> that a seller will pay and vise versa but at least I would have
> had some
> > >> monies negotiated to cover my end. The buyer will always be the
> one
> > very
> > >> interested in the continued operation of GBI and likely to pay
> for a
> > >> certificate. Most sellers will take the money and run.
> > >>
> > >> I look forward to details of the LoRo program when you notify us
> of
> > it...
> > >> Especially how you intend to deal with present owners who have
> no
> > >> vestment
> > >> or only a partial vestment like myself. The only caveat I see
> and this
> > >> sounds kind of ridiculous; is that I seem to recall some FTC
> rules
> > >> preventing manufacturers from withholding customer support for
> > >> manufactured
> > >> goods still in production and then for a certain time period
> afterwards
> > >> if
> > >> production ceases and the company continues in operation. So if
> lack of
> > >> a
> > >> LoRo certificate means a reduced customer support program then
> you may
> > >> want
> > >> to check with counsel to make sure of the legality. I don't want
> you to
> > >> go
> > >> out of business and neither do I want you to be sued.
> > >>
> > >> Perhaps a "certified" boat owner gets a break on the price of
> parts
> > >> and/or
> > >> goes to the top of the email/telephone queue. I'm sure you will
> think
> > of
> > >> something.
> > >>
> > >> David
> > >>
> > >>
> > >>
> > >>
> > >>
> > >>
> > >>
> > >>
> > >>
> > >>
> > >> Date: Wed, 5 Aug 2009 09:15:01 -0700 (PDT)
> > >> From: cowie
> > >> Subject: Re: [Rhodes22-list] Now comes General Boats
> > >> To: rhodes22-list at rhodes22.org
> > >> Message-ID: <24831681.post at talk.nabble.com>
> > >> Content-Type: text/plain; charset=us-ascii
> > >>
> > >>
> > >> Stan:
> > >>
> > >> You have done a great job establishing and maintaining the
> general boats
> > >> company. The recycle program has been a significant part of your
> > >> success.
> > >> As a buisness owner I can appreciate the challanges and
> opportuniites
> > >> trying
> > >> to provide a product to be proud of and stay afloat at the same
> time. I
> > >> am
> > >> in favor of a Loyalty/Royalty program along with any other
> specific
> > >> suggestions from GB. It would be helpful to have a clear
> statement on
> > >> the
> > >> GB business plan and how we as a community of owners can support
> GB to
> > >> contribute to and benefit from the win/win/win conditions you
> aim to
> > >> support. Maybe this is already included on the GB web site
> however
> > clear
> > >> communication of your message to current and future community
> members
> > >> would
> > >> be helpful.
> > >> __________________________________________________
> > >> To subscribe/unsubscribe go to
> > >> http://www.rhodes22.org/mailman/listinfo/rhodes22-list
> > >>
> > >> For the list Charter and help with using the mailing list and
> archives
> > go
> > >> to http://www.rhodes22.org/list
> > >> __________________________________________________
> > >
> > > __________________________________________________
> > > To subscribe/unsubscribe go to
> > > http://www.rhodes22.org/mailman/listinfo/rhodes22-list
> > >
> > > For the list Charter and help with using the mailing list and
> archives go
> > > to http://www.rhodes22.org/list
> > > __________________________________________________
> > >
> > >
> >
> >
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