[Rhodes22-list] 82 Rhodes22 for sale

elle watermusic38 at yahoo.com
Mon Aug 23 13:17:45 EDT 2010 

Matt,
You said
"there is a difference between explaining a business policy and chastizing a potential customer (or any person for that matter) for asking a question without knowing the complex history of the answer."
Do you know that Stan & Rose are sole proprietors? Did you visit the website to get info before calling?? Just his taking the time to explain the above to you (and how many others in a week???)is a break in the workflow and costs $$$$.
If if were my business I'd probably be irritated also w/people calling. Sure, it may have been your first call, but believe me, it was not his first.

And you have a point....but what you and other newbies don't understand is that Stan and Rose ARE the business...I doubt that you or any others would be willing to pay what it would cost him to stop to answer your questions which may or may not engender other business. Your time...0$...his time...megabucks.....hence the 5% certificate program.
You want him to 'pay' you (with his time)to answer your questions, but you're not willing to pay him for the answers.

elle
 

Beer is good....people are crazy

1992 Rhodes 22    Recycled '06"Watermusic"  {Lady in Red}

--- On Mon, 8/23/10, Matthew Porter <matthewporter27 at gmail.com> wrote:

From: Matthew Porter <matthewporter27 at gmail.com>
Subject: Re: [Rhodes22-list] 82 Rhodes22 for sale
To: "The Rhodes 22 Email List" <rhodes22-list at rhodes22.org>
Date: Monday, August 23, 2010, 12:09 PM

Hi All,

In the effort to provide a newcomer's perspective, I'd like to point out
that new owners may be unaware that such a debate has been taking place.  As
the (broke) new owner of an inherited boat, the cost of a Certificate is
prohibitive, but I would be more than happy to pay for the time of an
experienced and knowledgeable Rhodes builder (or even Rhodes captain) on an
hourly basis.

And to comment on Elle's response from the other thread, there is a
difference between explaining a business policy and chastizing a potential
customer (or any person for that matter) for asking a question without
knowing the complex history of the answer.

An hourly fee for sage advice would help in two areas.  First, the newcomer
may not have any knowledge of how the company operates, or its plan of
succession.  The Certificate may be valid for a lifetime of sailing, but as
with any small business, the question of who will be there in the future to
provide that advice is important.  Second, as with many pay-as-you-go
scenarios, the customer often recognizes the true value of the expert's
time, and may realize what a deal the Certificate represents.

Oh, and to give a brief summary of my first few months with our boat: she's
beautiful and functional; great for the Severn River; perfect for a new
sailor/captain; and she sure can take a whack on the bow pulpit/anchor.

Matt Porter
'95/recycled '02



On Mon, Aug 23, 2010 at 10:23 AM, Charles Nieman <blue66corvette at hotmail.com
> wrote:

>
> Thanks for the explaination ....
> not planning on selling anytime soon ....
> after all I have only had the boat 15 years ....
> still breaking it in!
>
> > From: stan at rhodes22.com
> > Date: Mon, 23 Aug 2010 10:16:28 -0400
> > To: rhodes22-list at rhodes22.org
> > Subject: Re: [Rhodes22-list] 82 Rhodes22 for sale
> >
> > Charles,
> >
> > it's a phasing-in consideration.
> >
> > 15 years and you become a pet
> > But when and if you go to sell your boat privately, that is a new ball
> game.
> >
> > Of course you can do as you like, and so can we. So if you elect to sell
> your boat privately without going with the C of S program, and tell the
> buyer to call us anytime at home or at the plant, if they have any
> questions, from now on we are simply going to re-direct them back to you.
> >
> > We think the C of S it is a win, win solution to a growing problem and
> recommend it to private sellers and private buyers. We know some still think
> we are nuts to expect residuals since a boat is not a book or a song or a
> copyrighted photograph, so we continue to be willing to debate this tired
> issue with any takers.
> >
> > ss/gbi
> >
> > On Aug 23, 2010, at 9:36 AM, Charles Nieman wrote:
> >
> > >
> > > Stan
> > > Since I bought a recycled boat from you (albeit fifteen years ago) does
> that mean I have "Certificate of Support" now?..... doe sthe response and
> attention you have been giving me represent what can be expected with said
> certificate?
> > >
> > >> From: stan at rhodes22.com
> > >> Date: Sun, 22 Aug 2010 11:30:46 -0400
> > >> To: rhodes22-list at rhodes22.org
> > >> Subject: Re: [Rhodes22-list] 82 Rhodes22 for sale
> > >>
> > >> A non-text attachment was scrubbed...
> > >> Name: Certificate of Support.jpg
> > >> Type: image/jpg
> > >> Size: 174606 bytes
> > >> Desc: not available
> > >> Url :
> http://www.rhodes22.org/pipermail/rhodes22-list/attachments/20100822/99b3f044/attachment.jpg
> > >> -------------- next part --------------
> > >>
> > >> On Aug 20, 2010, at 8:15 PM, bobmellor wrote:
> > >>
> > >>>
> > >>> I am going to be selling a Rhodes22.. (I currently have two...
> selling one,
> > >>> keeping one)
> > >>>
> > >>> 1982 Rhodes22
> > >>> standard mast (not IMF)
> > >>> single axle triad trailer
> > >>> ready to sail
> > >>> located in eastern PA
> > >>> if interested in purchasing, email rhm at bobmellor.com and I'll get
> back to
> > >>> you w/ more detail.
> > >>>
> > >>> (I need to look thru archives to get latest on how to get Stan's new
> "cert
> > >>> of support" for buyer)
> > >>>
> > >>> Bob Mellor
> > >>> --
> > >>> View this message in context:
> http://old.nabble.com/82-Rhodes22-for-sale-tp29495466p29495466.html
> > >>> Sent from the Rhodes 22 mailing list archive at Nabble.com.
> > >>>
> > >>> __________________________________________________
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> > >>>
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> > >>
> > >> __________________________________________________
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